Repeat need
Does the product naturally need replenishment, replacement or a second purchase?
Retention diagnosis · Shopify
Customers buy once and disappear?
Before chasing more new customers, find out whether the repeat-purchase problem sits in the product, timing, post-purchase journey, email or offer.
Start here
What I would diagnose before changing anything.
The same disappointing number can be caused by very different failures. Fixing the wrong layer wastes time and budget.
Timing
Are you asking for the next order at the moment it actually makes sense?
Post-purchase
Does the customer hear anything useful after delivery, or only another promotion?
Segmentation
Are first-time buyers, repeat buyers and high-value customers treated differently?
Offer
Is there a reason to come back beyond a generic discount?
The expensive mistake
The cheapest next order often comes from somebody who already trusted you once.
The person doing the work
You’ll work directly with Andrea.
Fifteen-plus years in marketing, with senior in-house roles at both ends of the scale: a multinational financial group and a mature UK Shopify brand. The work has always been measured where growth actually shows up: sales, qualified leads, conversion and paid-media return.
“Andrea built exactly what my practice needed.”
The next sensible step
Build the second purchase deliberately.
The £595 Email Flows service sets up welcome, abandoned checkout and post-purchase automations in Shopify Email. If retention is a wider commercial problem, start with the Marketing Audit instead.
Relevant proof or scope
3core Shopify Email automationsCurrent Email Flows service scope
£595fixed priceCurrent published service price
+26%average order value YoYRedber Ltd · in-house role · 1 Jan–16 Sep 2026
Not your exact problem?